Delivery & Returns

Quick & Easy U.K. Delivery

We send our parcels via Royal Mail. You will find the postage options and corresponding prices at checkout.

We are a teeny tiny, family run business, and we need to ensure we have enough time to perfectly pack your order and send it on it’s way. For this reason, any orders placed after 12pm will be packed the following day.

If your next day order is placed after 12pm on a Friday your order will be shipped on Monday (we are about balance, and getting down time over the weekend is important for all of us).

It’s your responsibility to provide a correct physical address for delivery.


We currently only offer delivery to the UK. We are working on branching out, so we can bring Cacao Artesanos goodness to the rest of Europe! Watch this space…


Our customers are usually very happy with their delicious, artisan made cacao -so we don’t have a formal process set up for a returns. What we do have is a friendly team who are happy to help if you have any issues at all with your order! Contact us via: (Please include your order number to make things quicker).

We use Royal Mail for all our postage –

keeping it local.

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